Who will handle my case, and how often will I receive updates?

Ask the firm to identify the lead attorney, other lawyers, paralegals, and support staff who may work on the file. A team structure is common, but you should know who is responsible for strategy, negotiations, client questions, records, and scheduling—and how to reach the appropriate person.
Update frequency depends on the case, because treatment and insurer review can create periods with little visible activity. Agree on a practical cadence and preferred contact method, and expect communication at meaningful events such as a demand, offer, filing, deposition, mediation, or trial setting. The firm should also tell you how quickly routine messages are normally returned.